Return & Refund Policy
At Mystic Aura, we want you to love every purchase. If you are not completely satisfied with your order, please review our return and refund policy below.
Returns
We accept returns of unused and unopened candles within 7 days of delivery. To be eligible for a return, your candle must be:
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Unused and unburned
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In its original packaging
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In the same condition that you received it
Please note that customers are responsible for return shipping costs. Original shipping charges are non-refundable.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery at returns@mysticaura.us.
Include the following in your email:
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Your order number
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Clear photos of the item and packaging
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A brief description of the issue
We will review your request and work with you to provide a replacement, refund, or store credit where appropriate.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. For approved returns requested within 7 days of delivery, you may choose to receive your refund either:
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To your original payment method, or
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As Mystic Aura store credit
Refunds will be processed within 3 business days after the returned item is received and approved.
For return requests made after 7 days of delivery, refunds may be issued as store credit only, at the discretion of Mystic Aura.
Exchanges
We do not offer direct exchanges for alternate products. If you would like a different item, please return the eligible product for a refund or store credit and place a new order separately.
Non-Returnable & Final Sale Items
The following items are final sale and cannot be returned, refunded, or exchanged:
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Burned or used candles
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Opened or used products
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Personalized or custom-made items
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Sale or clearance items
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Gift cards
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Mystery boxes or mystery candles
Contact Us
For any return, refund, or product concern, please contact us at: returns@mysticaura.us
We are committed to making your Mystic Aura experience as smooth and enjoyable as possible.